We are committed to maintaining the accuracy, confidentiality, and security of your personally identifiable information (“Personal Information”). As part of this commitment, our privacy policy governs our actions as they relate to the collection, use, and disclosure of Personal Information. Our privacy policy is based on the principles set out in South Africa’s Protection of Personal Information Act (POPIA) and aligns with relevant data protection regulations to ensure your information is handled securely and responsibly.
1. Introduction
We are committed to maintaining the accuracy, confidentiality, and security of your Personal Information. In accordance with the Protection of Personal Information Act (POPIA) of South Africa, we have designated an individual responsible for ensuring compliance with our privacy policy and data protection practices.
2. Identifying Purposes
We collect, use, and disclose Personal Information to provide you with the products or services you have requested and to offer additional products and services that may be relevant to you. The specific purposes for collecting Personal Information will be communicated before or at the time of collection. In some cases, where the purpose is obvious (e.g., processing an order), your consent may be implied.
3. Consent
Your knowledge and consent are required for the collection, use, or disclosure of Personal Information, except where required or permitted by South African law. Providing your Personal Information is always your choice, but refusal may limit our ability to offer services. We will never require consent as a condition for service unless such information is necessary to provide the service.
4. Limiting Collection
We will only collect Personal Information necessary for the purposes identified. With your consent, we may collect this information through various means, including in person, over the phone, or via digital communication channels such as email and our website.
5. Limiting Use, Disclosure, and Retention
Your Personal Information will only be used or disclosed for the purpose for which it was collected unless:
- You provide additional consent.
- It is required or permitted by POPIA or other applicable laws.
We will retain Personal Information only as long as necessary to fulfill its intended purpose or as required by South African law. If applicable, we may disclose information to trusted third parties who assist in providing our services (e.g., payment processors), ensuring they comply with privacy regulations.
6. Accuracy
We strive to keep your Personal Information accurate, complete, and up to date for the purposes for which it is used. You have the right to request corrections to your data if inaccuracies are identified.
7. Safeguarding Customer Information
We employ reasonable and appropriate security measures to protect your Personal Information from unauthorized access, loss, misuse, or alteration. These safeguards are aligned with the requirements of POPIA and depend on the sensitivity of the information collected.
8. Openness
We are transparent about our policies and procedures related to Personal Information. Upon request, we will provide further details on how we manage and protect your data.
9. Customer Access
You have the right to access your Personal Information and know how it has been used and disclosed. You may request corrections, updates, or deletion of your information as permitted under POPIA. However, in certain cases, we may restrict disclosure due to legal, security, or proprietary concerns.
10. Handling Customer Complaints and Suggestions
If you have any concerns, complaints, or questions about how your Personal Information is handled, please contact us at:
[Insert Contact Information]
Additional Information
Cookies
Cookies are small files stored on your device that improve website functionality. We may use cookies for a customized online experience. Most browsers accept cookies automatically, but you can modify your settings to decline them. Note that disabling cookies may affect website performance.
