Protecting your personal information is a core part of our commitment to you
1. Introduction
This Privacy Policy explains how Alude Arts collects, uses, stores, and protects your personal information when you engage with our website or make a purchase.
2. Information We Collect
We may collect the following details when you shop or interact with us:
Full name
Email address
Phone number
Billing and delivery addresses
Payment/transaction details
Device and browsing information (via cookies)
We do not store full credit card details
3. How We Use Your Information
Your information is used to:
Process and deliver your order
Provide customer support
Send tracking updates
Improve our website experience
Share marketing updates (only if you opt in)
4. How We Protect Your Data
We use secure, encrypted systems and reputable payment gateways (Payfast, Payflex, PayJustNow).
Your data is stored safely and only accessed when necessary.
5. Sharing Your Information
We do not sell or share your personal data with third parties except:
– Our courier (The Courier Guy) for delivery
– Payment gateways to process your payment
– Service providers who help operate our online store
– All partners comply with South African privacy regulations (POPIA).
6. Marketing Communications
You will only receive newsletters or promotions if you opt in. You may unsubscribe anytime.
7. Cookies & Tracking
Our website uses cookies to improve performance, personalise browsing, and analyse traffic. You can disable cookies in your browser settings.
8. Your Rights (POPIA Compliant)
You have the right to:
– Access your personal information
– Request corrections
– Request deletion
– Opt out of marketing
– Ask how your data is used
To exercise any of these rights, contact us at info@aludearts.co.za.
9. Updates to This Policy
This Privacy Policy may be updated occasionally. Changes will be posted on this page.
