Delivery takes 2–4 business days after your order has been processed.

Orders take 3–5 working days to prepare, depending on volume and item type.

Not yet — but international shipping will be introduced soon as Alude Arts expands globally.

Once your parcel has been collected by The Courier Guy, you will receive a tracking number via email or SMS.

Yes. Custom pieces are accepted depending on the artist’s schedule.

To request a custom artwork: Email: info@aludearts.co.za

No. Custom, made-to-order, and personalised pieces are final sale.

We accept: Payfast (Card, Instant EFT, Masterpass, SnapScan, Zapper), Payflex (Pay in 4), PayJustNow (Split payments) and Bank Deposits.

Alude Arts does not offer cash refunds.
We offer exchanges or store credit for eligible returns.

Please contact The Courier Guy within 48 hours, then notify us with photos: info@aludearts.co.za

We will assist with the assessment and claims process.

Some pieces are limited edition, and once sold out, they will not return.

We advise purchasing early.

Yes — our packaging is premium by default.

For gifting, we can include a personalised note upon request.

We currently operate online only.

Pop-up showcases and exhibitions are announced on Instagram @aludearts.

Yes — if your order has not been dispatched yet.

Contact us immediately with your updated address.